FAQ

What makes Serenova Skin different from other skincare brands?
Serenova Skin is all about simplicity, effectiveness, and nature. Our products are made from all-natural, organic compounds, designed to nourish your skin without unnecessary chemicals. Plus, every purchase gives back to important causes!
Are your products really 100% natural?
Yes! We use only high-quality, natural ingredients, carefully chosen for their effectiveness and safety. No synthetic additives, parabens, or artificial fragrances—just pure, skin-loving goodness.
Is Serenova Skin recommended by a professional?
Yes! Our skincare line is approved and recommended by a holistic healthcare professional, ensuring that our formulas align with overall wellness.
Do you test on animals?
Absolutely not! We are 100% cruelty-free and never test on animals.
Do your products work for sensitive skin?
Yes! Our formulas are designed with gentle, non-irritating ingredients that work well for sensitive skin. However, we always recommend patch-testing first!

What products do you offer?
We focus on a minimalist skincare approach, offering only the essentials for a streamlined, effective routine.
How do I know which product is right for me?
Each product is carefully formulated for specific skin concerns. Check out our product descriptions for more details!
How should I store my Serenova Skin products?
Keep them in a cool, dry place away from direct sunlight. Since our products contain natural ingredients, avoid exposing them to excessive heat.
Do your products have an expiration date?
Yes, because we use natural ingredients without synthetic preservatives, our products are best used within 6-12 months of opening.

How long will it take to receive my order?
Orders typically ship within 1-3 business days, and delivery times range from 5-10 business days for U.S. orders. International orders may take longer.
Do you offer international shipping?
Yes, we ship worldwide! International delivery times may vary based on customs processing.
Can I return a product if I don’t like it?
We accept returns on unopened, unused products within 30 days of delivery. Due to hygiene reasons, we cannot accept returns on used items.
What if my product arrives damaged?
If your order arrives damaged or incorrect, contact us within 7 days of delivery, and we’ll make it right!

How does Serenova Skin give back?
We donate $1 from every product purchased to two non-profits:
- S.A.F.E Center (Ankeny, IA) – Supports assault victims & educates law enforcement.
- Loved Changes All – A ministry dedicated to ending human sex trafficking.
Are your products eco-friendly?
Yes! We prioritize sustainable ingredients, ethical sourcing, and eco-conscious packaging to minimize our impact on the planet.