Shipping policy

Serenova Skin Shipping Policy

We’re committed to getting your order to you as quickly and smoothly as possible! Please review our shipping policy below for details on processing times, delivery estimates, and more.

Processing & Shipping Times

Orders are processed within 1-3 business days (excluding weekends and holidays).
Once shipped, delivery times vary depending on your location:
- U.S. Orders: Estimated delivery within 5-10 business days.
- International Orders: Estimated delivery within 10-20 business days, depending on destination and customs processing.

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with tracking information.
Please allow 24-48 hours for tracking updates to reflect in the system.

Shipping Costs

Shipping rates are calculated at checkout based on your location.
Free shipping may be available for orders over $75.

Delays & Lost Packages

While we strive to meet estimated delivery times, unforeseen delays (such as carrier issues, customs processing, or weather conditions) may occur.
If your package is delayed or missing, please contact us at support@serenovaskin.com, and we’ll work with the carrier to resolve the issue.

International Shipping & Customs

International customers are responsible for any customs fees, duties, or taxes imposed by their country.
Customs processing times may vary, and Serenova Skin is not responsible for delays caused by customs clearance.

Address Changes & Order Issues

Please ensure your shipping address is correct at checkout. We cannot guarantee changes after an order is placed.
If there is an issue with your order, please contact us within 24 hours of placing your order.

For any questions or concerns, reach out to us at support@serenovaskin.com—we’re happy to help!