Refund policy

Serenova Skin Return Policy

At Serenova Skin, we want you to love your skincare experience. If you are not completely satisfied with your purchase, we’re here to help!

Returns & Eligibility

• We accept returns on unused, unopened products within 30 days of delivery.
• Due to the nature of skincare, we cannot accept returns on opened or used products for hygiene and safety reasons.
• Items must be in their original packaging and condition.
• Returns must be approved before sending the item back. Please contact us at support@serenovaskin.com to initiate a return.

Damaged or Incorrect Items

• If you receive a damaged or incorrect product, please notify us within 7 days of delivery with photos of the item and packaging. We’ll arrange for a replacement or refund at no additional cost.

Refunds & Processing

• Once your return is approved and received by our supplier, refunds will be issued to the original payment method within 5-10 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

• We do not offer exchanges at this time. If you need a different product, please return the item (if eligible) and place a new order.

Final Sale Items

• Gift cards, promotional items, and sale products are final sale and not eligible for returns or refunds.

For any questions or concerns, reach out to us at support@serenovaskin.com. We’re happy to assist you!